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Welcome! This is the starting point for Online Claims Training and Continuing Education programs offered by AE21 Incorporated on behalf of the Associations of Property & Casualty (PCCP) and Workers' Compensation (WCCP) Claims Professionals.
If you are a new User, simply select a course from the Course Catalogue on the right hand side of your screen. You will be directed to the charge card/payment screens, prompted to register by selecting a User Name and Password, requested to complete your Personal Information Profile, and then referred to the course module(s) you have selected.
If you are a returning User, please log in using your User Name and Password as displayed in your initial registration confirmation message. This Username and Password would have been sent to the email address you provided.
If you have been given a Course Code by your employer, enter it in the block at the upper right-hand corner of the page. You will be prompted to register by selecting a User Name and Password, after which you will be referred to the course you have selected.
Enjoy!
AE21 Incorporated and the PCCP/WCCP Associations
(800) 820-4550
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Click on the course name
Florida Certified Claims Adjuster Licensing Course
Completion of this online certificate program will allow you to waive the Florida All Lines Adjuster Examination, secure your Florida Independent or Company/Staff "All Lines" Adjuster license. Through reciprocity, you may also secure adjuster licenses in up to 15 additional states. $295.00 | | 
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A Matter of Ethics
This course explores Ethics from an historical context, from the perspectives of various well known scholars, and according to Florida's Adjuster Code of Ethics. The Florida Department of Financial Services has certified this online course for 2 hours of Adjuster Ethics credit. $45.00 | | 
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Understanding Punitive Damages
Few things strike as much fear into the hearts of insurance carriers as the threat of punitive damages. This course provides a detailed overview of punitive damages and their insurability. Approved for 3 CE Hrs in CA, FL and NC, and 2 Hrs in GA. $60.00 | | 
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Comprehensive W/C Claims Management Training Program
The WCCP's Pre-Board Cert qualification program, combining 10 work comp courses and 21 CE hours into one intense and comprehensive W/C training program. Click on course name for more information. $449.00 (WCCP Members: $349.00) | | 
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Residential Property Claims Adjusting
This course provides invaluable training in the most commonly encountered residential dwelling and homeowners coverages, traditional property adjustment doctrines, and most of the typical claim scenarios encountered by property adjusters. $60.00 | | 
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Strategic Claims Negotiations
This course covers the art of claims negotiation as well as concepts and principles that have proven successful time after time over the decades. Principles include the assessment of the strengths and weaknesses of one's position, deployment of offers and demands, and other tips for claims and legal practitioners. $45.00 | | 
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Auto and Motor Vehicle Physical Damage Adjusting
This course provides detailed training on the handling of 1st and 3rd Party PD claims commonly insured under Personal Auto, Business Auto, Garage and Garagekeepers coverages. Students explore traditional claims adjustment doctrines and work with most of the typical scenarios they will encounter as an Auto PD adjuster. $45.00 | | 
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Commercial Premises Liability
This course presents a general overview of Florida commercial premises negligence claims, duties owed to business invitees, and standards for proving or defending liability under these laws. Specific topics include indoor slip and falls, parking lot and outdoor accidents, falling merchandise, and negligent security. $45.00 | | 
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Coordinating Civil and Criminal Arson Investigations
Arson is not just a crime. It's also an absolute defense to an insurance claim when the Insured causes the fire. This course suggests how civil and criminal investigation efforts can be best coordinated to achieve maximum effectiveness. Approved for 1 Hr CE credit in CA, FL, GA and NC. $25.00
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Case Law Update: Impact, Spoliation, Presumptions & Seat Belts
Explores four troublesome areas of law and liability typical in today's insurance claims environment: The Impact Rule, Spoliation of Evidence, Presumptions of Negligence in Rear-End Auto Accidents, and Seat Belt Laws and Auto Liability. Approved for 2 Hrs FL Adjuster CE. $45.00
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Click Here for the Entire Course Catalog
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